[Babita]

#1214

GOLDEN SUNRISE ! I purchased online a laptop but problem started within few minutes . Shown to company engineer but nothing happened. Then requested to online shopping company for replacement as there was no option for return & refund. They will send their technician to check. All this will take time. No guarantee that replaced item will be ok this time. Please help how to request VK to solve this problem as soon as possible. Thank you.

[Rakhi-Certified VK Teacher]

#10133

@Babita

GOLDEN SUNRISE

You can send GOLDEN SUNRISE and ALL CLEAR SERUM to the purchase receipt and the laptop you have.

I hope you have activated warranty of this laptop online. Whenever a laptop is bought online from dealer or website, the guarantee/warrantee can be activated online on the brand company of the laptop product by updated the machine specific details.

This protects your product for service.

You can even do some rotations on the current laptop with GOLDEN SUNRISE and ALL CLEAR SERUM, maybe its only an installation problem.

You can even use SHIELD OF 7 RAYS to your purchase.

Please don’t get this thought that if its replaced, there is no guarantee….instead put the intention that you have a new perfectly working laptop with this purchase NOW.

[Anit Nayak VK Teacher]

#10134

@Babita can you describe the problem of the laptop.

[Rakhi-Certified VK Teacher]

#10145

@Babita

Could you get it sorted for your laptop.

@"Anit Nayak – Supportive VK Teacher" is an expert and Consultant in Computer field and also a very Creative VK user, and Teacher.

I see him as a Trouble Shooter with VK …the kind of success/experience he has with VK.

He especially came online in the morning on Forum to help you .

If you still need help let us know.

[Babita]

#10147

Thank you Rakhi & Anit. While doing initial steps of filling region, language the laptop showed that there was some error & needed to restart. Then while doing updating same thing happened many times. Next day also. Error & restart and nothing else. Called laptop company. Reset it as directed but problem not solved. Next day they sent their engineer. He updated the software with usb. Problem remained. Reset. No change.

[Babita]

#10148

Selling company has return policy. It replaces the product if requested within 10 days of purchase.

[Anit Nayak VK Teacher]

#10150

It seems hardware fault may be related to Hard disk drive. So replace immediately.

[Rakhi-Certified VK Teacher]

#10152

@Babita

You can also post a negative feedback comment on the shopping website from where you got the laptop purchased. Describe the whole scene in strong words.

You get a perfect replacement with ease.

I have done this earlier for some online purchases where products were faulty. And i got some complimentary gift along with replacement. Its even their reputation at stake.

[Babita]

#10155

They checked for hardware defect but found no fault. Told that there may be software problem due the extra softwares installed which would be solved after updating & removing those.

[Babita]

#10157

Before purchasing this laptop, I had paid to another site for laptop. Sent SO7R to the laptop but after few days I was told that this model was not available there.

[Anit Nayak VK Teacher]

#10158

If there is no hardware fault, then technician must had restore it to factory mode. But the technician also failed to solve as you had mentioned. So don’t delay, claim for replace or refund whatever suits.

[Babita]

#10161

Thank you @Anit Nayak. Yes. Already claimed for replacement. I complained laptop company & the person sent couldn’t solve the problem. After that I requested the selling company for replacement . Now they’ll send their own technician to check.

[Babita]

#10190

@"Rakhi-Certified VK Teacher" Still have to use above mentioned serums or make changes?

[Rakhi-Certified VK Teacher]

#10191

@Babita

Protect your purchase with SHIELD. ACS and GS also

Also go to the product link on the site where you chose, post a complain there about the faulty product delivery.

Being aggressive can be your action point.

[Babita]

#10193

Ok. Thank you @"Rakhi-Certified VK Teacher" .

[Author]

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