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Problem in laptop

BabitaBabita
in General Discussion

GOLDEN SUNRISE ! I purchased online a laptop but problem started within few minutes . Shown to company engineer but nothing happened. Then requested to online shopping company for replacement as there was no option for return & refund. They will send their technician to check. All this will take time. No guarantee that replaced item will be ok this time. Please help how to request VK to solve this problem as soon as possible. Thank you.

Comments

  • Rakhi-Certified VK TeacherRakhi-Certified VK Teacher

    @Babita

    GOLDEN SUNRISE

    You can send GOLDEN SUNRISE and ALL CLEAR SERUM to the purchase receipt and the laptop you have.

    I hope you have activated warranty of this laptop online. Whenever a laptop is bought online from dealer or website, the guarantee/warrantee can be activated online on the brand company of the laptop product by updated the machine specific details.

    This protects your product for service.

    You can even do some rotations on the current laptop with GOLDEN SUNRISE and ALL CLEAR SERUM, maybe its only an installation problem.

    You can even use SHIELD OF 7 RAYS to your purchase.

    Please don't get this thought that if its replaced, there is no guarantee....instead put the intention that you have a new perfectly working laptop with this purchase NOW.

  • Anit NayakAnit Nayak

    @Babita can you describe the problem of the laptop.

  • Rakhi-Certified VK TeacherRakhi-Certified VK Teacher
    edited May 2018
    @Babita

    Could you get it sorted for your laptop.

    @Anit Nayak - Supportive VK Teacher is an expert and Consultant in Computer field and also a very Creative VK user, and Teacher.

    I see him as a Trouble Shooter with VK ...the kind of success/experience he has with VK.

    He especially came online in the morning on Forum to help you .

    If you still need help let us know.
  • BabitaBabita

    Thank you Rakhi & Anit. While doing initial steps of filling region, language the laptop showed that there was some error & needed to restart. Then while doing updating same thing happened many times. Next day also. Error & restart and nothing else. Called laptop company. Reset it as directed but problem not solved. Next day they sent their engineer. He updated the software with usb. Problem remained. Reset. No change.

  • BabitaBabita

    Selling company has return policy. It replaces the product if requested within 10 days of purchase.

  • Anit NayakAnit Nayak
    It seems hardware fault may be related to Hard disk drive. So replace immediately.
  • Rakhi-Certified VK TeacherRakhi-Certified VK Teacher
    @Babita

    You can also post a negative feedback comment on the shopping website from where you got the laptop purchased. Describe the whole scene in strong words.

    You get a perfect replacement with ease.

    I have done this earlier for some online purchases where products were faulty. And i got some complimentary gift along with replacement. Its even their reputation at stake.
  • BabitaBabita

    They checked for hardware defect but found no fault. Told that there may be software problem due the extra softwares installed which would be solved after updating & removing those.

  • BabitaBabita

    Before purchasing this laptop, I had paid to another site for laptop. Sent SO7R to the laptop but after few days I was told that this model was not available there.

  • Anit NayakAnit Nayak

    If there is no hardware fault, then technician must had restore it to factory mode. But the technician also failed to solve as you had mentioned. So don't delay, claim for replace or refund whatever suits.

  • BabitaBabita

    Thank you @Anit Nayak. Yes. Already claimed for replacement. I complained laptop company & the person sent couldn't solve the problem. After that I requested the selling company for replacement . Now they'll send their own technician to check.

  • BabitaBabita

    @Rakhi-Certified VK Teacher Still have to use above mentioned serums or make changes?

  • Rakhi-Certified VK TeacherRakhi-Certified VK Teacher

    @Babita

    Protect your purchase with SHIELD. ACS and GS also

    Also go to the product link on the site where you chose, post a complain there about the faulty product delivery.

    Being aggressive can be your action point.

  • BabitaBabita

    Ok. Thank you @Rakhi-Certified VK Teacher .

  • BabitaBabita

    Yesterday I came to know that technician visit cancelled & replacement rejected by the company on 24/05/2018. Please please help.

  • BabitaBabita
    update- technician will come on or before 29/05/2018.
  • Rakhi-Certified VK TeacherRakhi-Certified VK Teacher
    @Babita

    Keep sending GOLDEN SUNRISE and SHIELD OF 7 RAYS to your purchase
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